Building long-lasting relationships with our distributors and their customers is based on a core element: trust. Since 1980, Herbalife Nutrition has been committed to maintaining that trust by investing in the quality of our products for the millions of customers around the world who choose us to be part of their daily nutrition plan.
Throughout my career, I’ve applied my expertise as a chemist to help companies improve product and process quality. Since joining Herbalife Nutrition in 2009, I’ve had the privilege to see first-hand how our $300 million investment in manufacturing and quality ensures the best products are delivered to each and every customer. From Los Angeles to Jakarta, to Winston-Salem to Changsha, I oversee our uniform global quality standards, as well as our team of doctors and scientists who help set and maintain our standards and support our efforts to comply with government safety requirements across 95 countries and territories.
Here is how we have managed to ensure the best-in-class quality standards in sourcing, manufacturing, and distribution on a worldwide scale:
Seed to Feed
Our Seed to Feed process encompasses everything from sourcing only the finest ingredients to meeting or exceeding good manufacturing practices. It is a 14-step quality control system that is unmatched in the industry. We continuously test our products, putting them through an arduous protocol to ensure they comply with the highest quality standards.
Here are important aspects:
- Everything starts with quality ingredients, so the first three steps – plant, cultivate, harvest – ensure we have complete traceability of the active ingredients in our products.
- We then start the manufacturing process. By undergoing state-of-the-art blending, compression, packaging, and manufacturing, we can guarantee that customers get the exact same high-quality product, whether you are consuming our products in France, India, or Mexico.
- Throughout the whole process, rigorous in-process tests are performed. Just to give you an idea: every time we produce a batch of our flagship Herbalife Formula 1 Nutritional Shake Mix, we run more than 300 tests.
Scientific Leadership
We have six research and development facilities around the world. We have nine labs that test for quality, and of those nine labs, one of the labs is responsible for testing the other labs to make sure they’re doing their jobs properly. We have a global operations staff of almost 2,000 people. Our staff includes a wide range of skilled and talented scientists who set the Company’s uniform global standard for quality and oversee every aspect of our product development and production.
Quality Certifications that Exceed Industry Standards
All of our manufacturing facilities and laboratories meet or exceed good manufacturing practices, and our world-class laboratories have achieved the highest level of accreditation, which reflects our strict adherence to industry-leading standards. No other company in the industry goes to these lengths. These achievements include:
International Organization for Standardization (ISO) 17025 accreditation
This certification means that the Company adheres to strict standards for the technical competency of laboratory scientific personnel, the accuracy of microbiology and chemistry testing methods, and the validation of equipment. This accreditation also provides extra assurance to consumers that the Company’s laboratory tests are accurate and reliable.
NSF International certifications
NSF Good Manufacturing Practices (GMP) certifies that products made at a facility are produced consistently and in accordance with the applicable regulations, ensuring that products continue to meet specifications and label claims. The NSF Certified for Sports Product Certification also guarantees that Herbalife Nutrition products are free of substances banned by leading international athletic organizations and leagues.
Herbalife Nutrition’s manufacturing processes have earned numerous awards from multiple agencies and organizations around the world that have recognized that we exceed quality standards.
Ongoing Commitment to Quality
Being the leading nutrition company in the world is a distinction earned through our commitment to quality. That position has allowed Herbalife Nutrition to be in business for more than 40 years, in 95 countries and territories. And it is because of this commitment that enables us to support millions of distributors and their customers with the very best nutrition products every single day.
Gary SwansonMSc – Sr. Vice President of Global Quality Assurance and Control
Gary Swanson is senior vice president of Global Quality Assurance and Control. He is responsible for all corporate and regional quality assurance teams as well as the testing laboratories and quality operations at Herbalife Nutrition.
He has grown and diversified the Herbalife Nutrition Quality group to include Analytical Method Development, Audit Compliance, Process Validation, Metrology, QMS, Botanical Science and Plant Genomics. Swanson has a Bachelor of Science in Chemistry and Biology from Laurentian University in Sudbury in Ontario and a Master of Science in Neurophysiology from the University of Guelph in Guelph, Ontario. He lives a healthy, active lifestyle by playing golf and enjoying his favorite Herbalife Nutrition products, Herbalife Nutrition Formula 1 Healthy Meal Nutritional Shake Mix Mint Chocolate, MemoryArmor, and Herbalife24 ACHIEVE Protein Bar Chocolate Chip Cookie Dough.